Agent Builder
Agent Builder lets you create and manage AI agents to automate your business workflows. You define what tasks the agent should handle by setting up logical steps and actions. The agent has access to all your unified company data (from your CRM, ticketing system, knowledge base, etc.), so it understands context and makes informed decisions (which are powered by skills). You can monitor and manage agent performance directly from DevRev. It turns manual, repetitive work into autonomous, intelligent automation.
Teams spend their days answering routine questions instead of handling core issues. Originally, workflows were invented to handle such automations, but lack of cognition made them very rigid. A decade passed, and LLMs solved the problem of cognition and eventually agents were invented. However, we realised that these agents needs a different surface altogether to work, they were compatible with systems, but not within the system. Now that;s where the idea of Agent studio originated in DevRev, which is harmonious with our 2 way sync tech i.e. AirSync which lets user to fetch/update data in other systems as well.
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